Refund Policy

7-Day Money-Back Guarantee

First-time premium purchases are covered by a 7-day money-back guarantee. If you're not satisfied, request a full refund within 7 days of purchase.

How to Request a Refund

Email refunds@perfectmarry.com with:

• Your registered email and member ID
• Order/transaction ID
• Reason for refund

We'll process eligible refunds within 7-10 business days to your original payment method.

Non-Refundable Services

The following are non-refundable:

• Renewal subscriptions after the first purchase
• Plans used beyond 7 days
• Custom relationship manager services once delivered
• Add-on features like profile boost, video verification
• Promotional or discounted purchases (case-by-case review)

Cancellation

You can cancel auto-renewal anytime from Dashboard → Settings → Billing. You'll retain premium features until the end of your current billing cycle. No partial refunds for cancellations mid-cycle (unless within 7-day guarantee).

Payment Failures

If a charge fails or is duplicated, contact us within 30 days. We'll investigate and refund genuine errors promptly.

Chargebacks

Please contact us before raising a chargeback with your bank — we can usually resolve issues faster. Unauthorized chargebacks may result in account suspension.

Changes to Policy

We may update this policy. Changes apply to purchases made after the update date. Your existing purchases are governed by the policy in effect at purchase time.